Shipping policy

Shipping Policy

Effective Date: [Insert Effective Date]

At Hektrix, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding Sundays and public holidays.

  • During peak shopping seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).

Shipping Destination

Hektrix currently ships exclusively within the United States.

At this time, we do not offer international shipping.

Estimated Delivery Time

  • Order Processing: 1–3 Business Days

  • Standard Shipping: 5–8 Business Days

Delivery times are estimates only and may vary depending on your location, carrier operations, weather conditions, holidays, or other unforeseen circumstances beyond our control.

Shipping Rates

Shipping charges are calculated during checkout based on your delivery location and the items in your order.

From time to time, Hektrix may offer free shipping promotions on qualifying orders. Any applicable promotions will be clearly displayed on our website.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for the carrier's tracking information to become available.

Incorrect Shipping Information

Customers are responsible for providing accurate billing and shipping information when placing an order.

If an incorrect or incomplete shipping address is provided, Hektrix cannot be held responsible for delayed deliveries, lost packages, or additional shipping costs.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your shipping information before your order is dispatched.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost during transit, please contact our customer support team.

We will work directly with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  1. Your order number
  2. Photos of the damaged or incorrect item
  3. Photos of the shipping packaging

After reviewing your request, we will arrange an appropriate replacement, exchange, or refund in accordance with our Return & Refund Policy.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  1. Severe weather conditions
  2. Natural disasters
  3. Shipping carrier delays
  4. Public holidays
  5. High shipping volumes
  6. Other unforeseen events

We appreciate your patience and understanding should these situations arise.

Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

Business Name: Art Dreams LLC

Store Name: Hektrix

EIN Assigned: 33-2170119

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699

Email: support@hektrix.com

Customer Service Hours:

  • Monday – Saturday: 9:00 AM – 6:00 PM

  • Sunday: Closed

  • Public Holidays: Closed