Cancel Policy

At Hektrix, we understand that plans can change. If you need to cancel an order, we're here to help. Please review our Cancellation Policy below.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If you wish to cancel your order, please contact our customer support team as soon as possible after placing your order. We will make every reasonable effort to accommodate your request.

Orders Already Shipped

Once an order has been processed and shipped, it can no longer be canceled.

If you no longer wish to keep your purchase after delivery, you may request a return in accordance with our 30-Day Return & Refund Policy.

How to Request a Cancellation

To request an order cancellation, please provide the following information:

Full Name
Order Number
Email Address Used for the Order
Reason for Cancellation (Optional)

You can contact us using the information below:

Email: support@hektrix.com

Phone: +1 (352) 642-4699

Cancellation Refunds

If your cancellation request is approved before your order has been shipped, you will receive a full refund to your original payment method.

Approved refunds are generally processed within 5–10 business days, depending on your financial institution or payment provider.

Orders Refused at Delivery

If an order is refused at the time of delivery without prior authorization, any applicable shipping, handling, or return shipping charges may be deducted from your refund where permitted by applicable law.

Hektrix's Right to Cancel Orders

Hektrix reserves the right to cancel any order for reasons including, but not limited to:

Payment authorization failure
Suspected fraudulent or unauthorized transactions
Pricing or listing errors
Product unavailability or inventory shortages
Incorrect or incomplete shipping information
Circumstances beyond our reasonable control

If we cancel your order after payment has been received, you will be notified promptly and issued a full refund.

Contact Us

If you have any questions regarding this Cancellation Policy or need assistance with your order, please contact us.

Business Name: Art Dreams LLC

Store Name: Hektrix

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States