Payment Policy

At Hektrix, we are committed to providing a secure, convenient, and transparent payment experience. Please review our Payment Policy before placing an order.

Accepted Payment Methods

We accept a variety of secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay (if available)

  • Other payment methods displayed at checkout

All payments must be completed in full before an order is processed and shipped.

Payment Security

Your security is our highest priority. All transactions are processed through trusted third-party payment providers using industry-standard SSL (Secure Socket Layer) encryption to protect your personal and financial information.

Hektrix does not store your complete credit or debit card information on our servers.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email, please check your spam or junk folder or contact our customer support team for assistance.

Payment Authorization

Some banks or payment providers may place a temporary authorization hold on your account before completing a transaction. This is a standard banking procedure and is not controlled by Hektrix.

If your payment is declined, please verify your payment information or contact your bank or payment provider for further assistance.

Pricing

All prices listed on our website are displayed in U.S. Dollars (USD) unless otherwise stated.

Prices, promotions, and product availability are subject to change without prior notice.

Taxes

Applicable sales tax will be calculated and added to your order during checkout where required by law.

Failed or Declined Payments

If your payment cannot be processed, your order will not be confirmed or shipped.

Common reasons for declined payments include:

  • Incorrect billing information

  • Insufficient funds

  • Expired payment card

  • Bank security restrictions

  • Payment provider verification failure

If you continue to experience payment issues, we recommend contacting your financial institution or trying an alternative payment method.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once your refund has been processed, it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

For complete information regarding refunds, please refer to our Return & Refund Policy.

Fraud Prevention

To protect our customers and maintain a secure shopping environment, Hektrix reserves the right to verify payment information before processing an order.

If additional verification is required, our customer support team may contact you. Orders suspected of fraudulent or unauthorized activity may be delayed, canceled, or declined.

Contact Us

If you have any questions regarding this Payment Policy, please contact us:

Business Name: Art Dreams LLC

Store Name: Hektrix

EIN Assigned: 33-2170119

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699

Email: support@hektrix.com

Customer Service Hours:

  • Monday – Saturday: 9:00 AM – 6:00 PM

  • Sunday: Closed

  • Public Holidays: Closed