At Hektrix, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you interact with our website.

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

1. Full Name
2. Billing Address
3. Shipping Address
4. Email Address
5. Phone Number
6. Payment Information (processed securely through third-party payment providers)
7. Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

1. IP Address
2. Browser Type
3. Device Information
4. Operating System
5. Pages Visited
6. Time Spent on Our Website
7. Referral Source
8. Cookies and Similar Technologies

This information helps us improve website performance and enhance your shopping experience.

How We Use Your Information

We use the information we collect to:

1. Process and fulfill your orders
2. Provide customer service and support
3. Send order confirmations and shipping updates
4. Improve our products and website
5. Prevent fraud and enhance website security
6. Respond to inquiries and customer requests
7. Send promotional emails and special offers (only if you have opted in)
8. Comply with legal and regulatory requirements

Cookies

Hektrix uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

1. Remember your preferences
2. Maintain your shopping cart
3. Analyze website traffic
4. Improve website functionality
5. Personalize your shopping experience

You may disable cookies through your browser settings, although some features of our website may not function properly.

Sharing Your Information

Hektrix does not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers when necessary to:

1. Process payments
2. Ship and deliver orders
3. Provide customer support
4. Operate and maintain our website
5. Prevent fraud
6. Comply with legal obligations

These service providers are required to protect your information and use it only for authorized business purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

While we use commercially reasonable safeguards, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

1. Complete your orders
2. Meet legal and regulatory obligations
3. Resolve disputes
4. Enforce our agreements
5. Improve customer service

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Restrict or object to certain processing activities

• Withdraw consent where applicable

To exercise your rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or utilize third-party services, including payment processors and shipping providers.

We are not responsible for the privacy practices or content of these third-party websites and encourage you to review their respective privacy policies.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any revisions will be posted on this page along with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Business Name: Art Dreams LLC

Store Name: Hektrix

EIN Assigned: 33-2170119

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States

Phone: +1 (352) 642-4699

Email: support@hektrix.com

Customer Service Hours:

• Monday – Saturday: 9:00 AM – 6:00 PM

• Sunday: Closed

• Public Holidays: Closed